Recovery Coach Supervisor

About the role

Program: Community Based Recovery Support (CBRS), Hyannis. Full-time position with travel required; mileage reimbursement provided.

Pay

$28.20 – $34 per hour, based on education and experience.

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Discounted auto, home, and renters insurance
• 403(b) retirement plan
• Flexible Spending Account (FSA) and Dependent Care Assistance (DSA)
• Paid Medical Leave Act (PMLA) coverage
• Employee Assistance Program
• Bonuses and referral incentives
• Eligibility for free classes to become a Licensed Counselor or Recovery Coach
• Education days for continuing education units (CEUs)
• Free meals at select programs when available
• Unmatched leave time — full-time employees can earn up to 3 weeks in the first year

Requirements

• Present as courteous and professional at all times
• Demonstrated flexibility and ability to perform multiple tasks
• Excellent verbal and written communication skills, including organizing ideas logically and clearly
• Proficient in basic computer skills and software; ability to learn, use, and train others on HPAO’s electronic medical records system
• Ability to work cooperatively and collaboratively with others
• Understanding of the relationship between substance use and mental health issues and/or self-help programs
• Understanding of professional boundaries and ethics
• Compliance with 42 CFR Part 2 (Substance Abuse Confidentiality Regulations) and HIPAA
• Certification in HPAO-approved de-escalation program
• Expertise in recovery coaching; capacity to provide performance support for recovery coaches
• Familiarity with recovery community, services, and resources; ability to build effective coach–recoveree relationships
• Cross-cultural skills and experience with culturally diverse populations
• Experience in staff supervision and training, performance appraisal, recruitment, hiring, and evaluation
• Participation in annual TB screening
• CPR certification

Responsibilities

• Maintain compliance and working knowledge of applicable HPAO policies and procedures
• Provide direct client services, carry a minimal caseload, and demonstrate assessment, treatment planning, and case management abilities
• Interact with local and community service networks to enhance public relations and increase community services
• Coordinate with other departments/facilities to ensure quality care
• Attend all programmatic, organizational, and committee meetings as assigned
• Collaborate and participate in meetings with community organizations to enhance communication and service delivery
• Provide group and individual supervision to program staff; maintain supervisory notes and staff evaluations
• Facilitate Recovery Coach Academy and Ethical Consideration trainings for recovery coaches as assigned
• Become a Recovery Coach Professional Facilitator (RCP-F) within 1 year of employment
• Advertise, interview, hire, and train new staff
• Manage payroll, time-off requests, and approve timesheets
• Assure accurate billing by staff members and manage accordingly
• Develop and recommend performance improvement goals and objectives for staff
• Routinely review client charts to ensure compliance with licensing and accreditation standards
• Meet regularly with the Program Director to review program processes, quality care, and organizational health
• Perform all other duties as assigned by the Program Director

Qualifications

• Bachelor’s degree in Human Services or related field desired; two (2) years’ experience in human services may be substituted
• Recovery Coach trained and Recovery Coach Supervisor trained