Recovery Analyst (Collections)

About the role

Manage a portfolio of delinquent and distressed accounts. Contact customers by phone, email, and other communication channels to discuss repayment options and resolve outstanding balances. Review account activity, assess repayment challenges, and work with customers to explore repayment plans, settlements, and other workout options.

Responsibilities

• Manage a portfolio of delinquent and distressed accounts.
• Contact customers by phone, email, and other communication channels to discuss repayment options and resolve outstanding balances.
• Review bank statements, account activity, and financial information to better understand a customer's financial situation.
• Work with business owners to identify repayment solutions, including payment arrangements, settlements, and other recovery options.
• Negotiate payment plans and recovery agreements while maintaining positive customer relationships.
• Document account activity, customer interactions, and recovery efforts accurately and thoroughly.
• Maintain compliance with all company policies and applicable regulations.
• Monitor repayment arrangements and follow up on outstanding commitments.
• Escalate complex accounts and legal matters to the appropriate internal teams.
• Identify trends and provide feedback that may help improve recovery strategies and portfolio performance.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years of experience in collections, account servicing, recovery, loan servicing, financial services, or a related field.
• Strong communication and negotiation skills.
• Ability to build rapport and manage challenging customer conversations professionally.
• Experience reviewing financial information such as bank statements or business financial documents is preferred.
• Strong problem-solving and critical thinking skills.
• Excellent organization and time management abilities.
• Proficiency with Microsoft Excel and CRM systems such as Salesforce.
• Experience working in commercial lending, fintech, or financial services is a plus.

Qualifications

You are comfortable having difficult conversations while maintaining professionalism and empathy. You can evaluate customer situations and identify practical solutions. You are detail-oriented and able to manage multiple accounts simultaneously. You are motivated by achieving positive outcomes for both customers and the business. You enjoy working in a fast-paced, collaborative environment.

Skills

• Communication and negotiation skills.
• Problem-solving and critical thinking skills.
• Organizational and time management abilities.
• Financial analysis and reporting.
• Customer service and relationship management.
• Microsoft Excel proficiency.
• CRM system proficiency (Salesforce).
• Commercial lending, fintech, or financial services experience.

Benefits

Mulligan Funding offers a competitive benefits package including health insurance, retirement savings plan, paid time off, and more.

Pay

The salary range for this position is $45,000 - $65,000 annually.

Schedule

This is a full-time position with standard business hours.