Recovery Collections - Risk Control Analyst III (On-Site)

Duties And Responsibilities

• Lead and oversee internal audits within the Recovery department to ensure adherence to state and federal laws, internal policies and procedures, and client protocols.
• Plan and execute both scheduled and unscheduled audits across various groups within the department, aligning with business needs and risk assessments.
• Manage and maintain the department’s Audit Tracker, ensuring all audits are tracked, documented, and reported in a timely manner.
• Assess the quality of work within the department by ensuring the appropriate course of action was taken.
• Maintain an in-depth and up-to-date understanding of Recovery policies, procedures, and regulatory requirements.
• Take a lead role in managing special projects, including reviewing Recovery audits, business processes, company policies and procedures, and alerts for accuracy and compliance.
• Provide guidance and support on special projects as directed by management, including the development and improvement of risk control processes.
• Mentor and guide junior staff, sharing expertise and ensuring adherence to best practices across the department.
• Ability to effectively and accurately convey information to others.

Qualifications And Education Requirements

• High school diploma or equivalent, required.
• Associates or bachelor’s degree in business preferred.
• 5+ years in Recovery Risk or related fields.
• 5+ years’ experience in mortgage servicing, required preferably in collections.

Skills, Abilities, And Knowledge

• Knowledge of general mortgage collection processes.
• Knowledge of mortgage servicing regulations, such as FDCPA and CFPB.
• Excellent verbal and written communication skills.
• Ability to analyze information and business processes.
• Self-Motivated with strong attention to detail and excellent organizational skills.
• Strong problem-solving skills.
• Ability to work both independently and with a team.
• Proficiency with Microsoft products, such as Word and Excel.