Collections Recovery Specialist III - Auto DBCO

Job Responsibilities

Engage with customers by actively listening and responding to inquiries, demonstrating empathy to build trust and maintain a positive brand perception.
Negotiate to develop and propose payment plans or solutions beneficial for both the customer and the bank.
Apply critical thinking to select and implement solutions for resolving delinquent accounts, considering customer eligibility and circumstances.
Navigate computer systems efficiently to retrieve and manage account information while staying engaged with customers.

Required Qualifications, Capabilities, And Skills

• Ability to understand and address customer needs, ensuring a positive experience.
• Proven ability to influence and persuade customers to agree on beneficial solutions.
• Skilled in using computer systems to manage customer interactions and retrieve information.
• Strong interpersonal skills with the ability to communicate effectively and empathetically.
• Capable of critical thinking and exercising independent judgment to resolve issues.
• Able to adapt to changing environments and handle multiple tasks.

About The Role

Join a team that values diversity, integrity, and teamwork, and be part of a supportive work environment. As a Collections Recovery Specialist III within JPMorganChase, you will play a crucial role in mitigating financial loss by negotiating payments and offering solutions to resolve delinquent accounts. You will engage with customers in a metrics-driven environment, demonstrating sensitivity and compassion. Your role is vital in maintaining our commitment to customer respect and empathy, while exploring the use of artificial intelligence to enhance decision-making processes.

Benefits

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.