Collections and Recovery Specialist

What You'll Do

• Contacting consumers to collect on overdue accounts via outbound and inbound calls
• Negotiating payoffs, settlements, and payment plans
• Communicating with respect and empathy, offering realistic solutions to distressed clients
• Documenting all communications and guiding customers through payment systems (online or IVR)
• Navigating state-specific collection laws and legal recovery processes
• Performing skip tracing and using investigative tools to locate consumers
• Completing required compliance certifications per client and regulatory guidelines

Why Join Us?

• Growth Opportunities: Promote from within and provide career advancement opportunities
• Comprehensive Training: Extensive paid training to ensure success
• Team-Oriented Culture: Collaborative and supportive environment with passionate peers
• Diversity & Inclusion: Celebrate unique perspectives and contributions
• Fun Workplace: Lively and inclusive work environment with team engagement activities and social events
• State-of-the-Art Offices: Modern, well-equipped spaces designed for collaboration and productivity
• Rewarding Work: Help businesses grow while making a real difference in people’s lives

Compensation

$15.00 to $17.00 per hour

What We Offer

• Growth Opportunities: Promote from within and provide career advancement opportunities
• Comprehensive Training: Extensive paid training to ensure success
• Team-Oriented Culture: Collaborative and supportive environment with passionate peers
• Diversity & Inclusion: Celebrate unique perspectives and contributions
• Fun Workplace: Lively and inclusive work environment with team engagement activities and social events
• State-of-the-Art Offices: Modern, well-equipped spaces designed for collaboration and productivity
• Rewarding Work: Help businesses grow while making a real difference in people’s lives

About the Role

We are a global leader in outsourcing solutions, specializing in customer care, sales, and financial services. We provide tailored solutions to businesses around the globe.

Qualifications

Strong communication skills, empathy, and the ability to handle sensitive situations with professionalism are essential. Experience in collections or similar roles is preferred but not required.

Skills

• Excellent verbal and written communication skills
• Empathy and patience
• Ability to handle sensitive situations professionally
• Proficiency in navigating state-specific collection laws and legal recovery processes
• Skilled in skip tracing and investigative tools
• Ability to prioritize tasks and manage multiple accounts
• Strong organizational and time management skills

Benefits

Flexible scheduling, comprehensive benefits package, professional development opportunities, and a supportive team culture.

Schedule

Flexible scheduling to accommodate your needs.

Pay

$15.00 to $17.00 per hour