Recovery Resolution Specialist (Collections)

Overview

We are looking for an Recovery Resolution Specialist (Collections) to join our Yield Management team!

Responsibilities

• Prepares Collections Letters.
• Follows established policies and procedures to collect identified claims.
• Contact providers to verify receipt of claims and obtain the status of any outstanding claims.
• Investigates claim disputes as required.
• Documents activities utilizing established tools and systems.
• Maintains productivity goals and standards set by the department.
• Ensures all department rules and processes are followed.
• Alerts manager of system issues or other issues impacting productivity.

Qualifications

• High School graduate or equivalent education.
• 1 to 3 years prior collections or customer service experience required.
• Billing or coding experience preferred.
• Strong oral and written communication skills.
• Required knowledge of Microsoft applications.