Collection Recovery Specialist

About the role

Starting Salary: $22.00/hour

Citizens is seeking a highly motivated and detail‑oriented professional to join the Collections and Recovery team. The role focuses on collecting payments from individuals and businesses with outstanding debt, directly supporting loss mitigation efforts and contributing to the organization’s financial health.

Key Responsibilities

• Manage inbound and outbound calls to review and resolve delinquent accounts.
• Utilize effective servicing, negotiation, and problem‑resolution techniques to collect payments.
• Assess customer financials to determine the most appropriate resolution based on their capabilities.
• Maintain accurate daily tracking of offset debits and work package maintenance.
• Document all transactions and interactions across systems of record to ensure compliance and support quality‑control reviews.

Required Skills & Experience

• Strong phone communication, active listening, and negotiation skills.
• Demonstrated ability to thrive in a team‑oriented environment.
• Excellent organizational skills and ability to perform in a fast‑paced, high‑volume setting.

Preferred Qualifications

• High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Working knowledge of systems including AFS, TSYS, Mainframe, Relay, and Debt Manager.

Work Schedule

Hours: 40 per week

Schedule: 4 days a week, 9 am – 7 pm with one day off during the week, plus a Saturday shift 8 am – 12 pm. Five days in office.

Why Work for Us

At Citizens, you’ll find a customer‑centric culture built around helping our customers and giving back to local communities. Our supportive and collaborative workforce provides access to training and tools that accelerate potential and maximize career growth.