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Jobs · Accounting · Ohio

First Party Recovery Collections Specialist

KeyBank · Brooklyn, OH · 2 wk ago
HybridAccounting$18.75–$25/hrFull-time

Job Summary

The First-Party Recovery Collector is responsible for managing and recovering delinquent accounts that are still owned by the bank. This role involves contacting customers to resolve past-due balances, negotiating payment arrangements, and ensuring compliance with banking regulations and internal policies.

Key Responsibilities

  • Contact customers via phone, email, and written correspondence to collect on delinquent accounts.
  • Negotiate payment plans and settlements in accordance with bank policies.
  • Document all collection activities accurately in the bank’s systems.
  • Educate customers on account status, payment options, and consequences of non-payment.
  • Collaborate with internal departments (e.g., customer service, fraud, escalations) to resolve account issues.
  • Maintain knowledge of federal and state collection laws, including FDCPA and other applicable regulations.
  • Handle sensitive customer information with confidentiality and professionalism.
  • Meet or exceed monthly recovery targets and performance metrics.

Minimum Qualifications & Requirements

  • A high school diploma or equivalent is required.
  • At least one year of experience in a customer service/collections call center is required.
  • Strong negotiation skills and communication skills to highlight the benefits of customers paying their debt.
  • Ability to work in a fast-paced, goal-driven environment.
  • Proficiency in Microsoft Office and collection software systems is a plus.
  • Knowledge of banking regulations and recovery practices is a plus.

Schedule & Location

Training is conducted the 1st three weeks of employment. 100% on-site Monday – Friday 8am – 5pm ET
Schedule & Shift after Training: Required in-office 2 days per week on Wednesday & Thursday
Monday – Thursday: 12:30pm - 9:00pm ET
Friday: 8:00am - 4:30pm ET
Every Other Saturday: 4 hours between 8:00am and 2:00pm ET
All equipment is provided.

Compensation And Benefits

This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 07/15/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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