Records Specialist II

Duties And Responsibilities

• Certifies completion of academic degree programs.
• Reviews College and foreign high school transcripts, determines eligibility for and awards comparable credit.
• Prepares diplomas and certificates of proficiency. Produces transcripts for degree recipients.
• Evaluates student information related to transfer credit, credit by exam and other comparable credit and post into Banner.
• Responds to inquiries, resolves problems and concerns related to student records.
• Processes substitutions and waivers forms.
• Identifies and corrects discrepancies in the student record, including correction of duplicate records (pidms) and the investigation/correction of blended records.
• Processes change of grade forms and posts grades not submitted via on-line grading.
• Completes transcript requests by preparing official transcripts including requests for emergency processing.
• Maintains list of graduates for commencement ceremony.
• Answers telephone, provides basic information and directs calls.
• Uses scanning technology to update electronic files.
• Corresponds with students and or interprets and verifies compliance regarding degree and transfer curricula requirements, deadlines and procedures.

Qualifications

• Bachelor’s degree.
• Two (2) years equivalent full-time experience in student record-keeping in an educational setting.
• Skill in keyboarding; basic math and grammar, and standard level word processing (MS Word) and spreadsheet applications (MS Excel).
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Excellent customer service skills and proven ability to develop and sustain productive customer relationships.
• Must have sensitivity to respond appropriately to the needs of the community.

Preferred

• Direct experience in academic record keeping.
• Proficiency with database applications (MS Access).
• Experience in Banner navigation.
• Experience with Degree Works