Records Management Specialist II

U.S. Environmental Protection Agency – Dallas, TX (Onsite, Full‑Time)

About the role

TJFACT is seeking a Records Management Specialist II to provide onsite records management, enterprise content management, digitization support, and conversion efforts for the centralized Region 6 Center supporting the U.S. Environmental Protection Agency.

Responsibilities

• Provide technical support for the records management program, records centers, and other record information services under supervision of a Records Information Manager.
• Manage records center content, including the Versatile tracking system and electronic records management.
• Maintain EPA regional records and program file plans, confidential business information, and records center documentation.
• Act as Records Liaison to customers in a service‑bureau environment.
• Respond to inquiries and operate automated information systems.
• Develop procedures, troubleshoot record‑management issues, and support conversion efforts.
• Produce training modules and documentation; deliver training as needed.
• Ensure attention to detail in oral and written communications.

Required Qualifications

• Previous customer service experience.
• Experience in records or data management.
• Proficiency with current versions of Microsoft Windows (Windows 10 or Windows 11).
• Experience creating training modules.
• Excellent interpersonal and oral communication skills; ability to interact with all personnel levels.
• Some experience with electronic records.
• Ability to work effectively in a team environment.
• Eligibility for a minimum Public Trust clearance.

Preferred Qualifications

• College degree.
• Training and electronic records experience.

Skills

• Microsoft Outlook and Microsoft Teams.
• Database administration.
• Procedure development and problem solving for records management.
• Understanding of basic records concepts, organization, and process adherence.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) with company match.
• Paid Time Off and Paid Holidays.
• Short‑Term and Long‑Term Disability Insurance.
• Employee Assistance Program (EAP).