Records Management Clerk II

Responsibilities

• Processes daily incoming customer requests received by telephone, e-mail, internal online site, and interoffice mail.
• Researches and retrieves customer information using online data base and hard copy records and responds by email, telephone, interoffice and external mail.
• Retrieve and files hard copy documentation.
• Extracts and downloads data into the imaging system.
• Batches documentation for scanning.
• Downloads and prepares barcodes for image file.
• Scans and checks quality of image, indexes and commits Signature Cards and Loan documents to the imaging system.
• Performs update maintenance on imaged accounts.
• Uses online database and application to retrieve and print records.
• Scans documents.
• Performs preventative maintenance on all equipment and completes minor repairs.
• Retrieves customer requests through inter-branch mail and online customer service applications.
• Reviews for completeness and distributes to appropriate clerk.
• Reviews customer retrieval requests to be charged.
• Processes, balances and encodes daily DDA & GL entries to debit or credit customer checking or savings accounts.
• Communicates with administrative departments and branches to handle disputes, report discrepancies and resolve outstanding issues.
• Affords assistance in training new or reassigned personnel in various functional activities within each unit.

Requirements

• High School Diploma or G.E.D., or equivalent work experience.
• Minimum 2 to 3 years of experience in record management related operations.
• Should have 1 to 2 years of experience, working with debit and credit entries.
• Demonstrated proficiency with personal computers in a networked environment and familiarity with Microsoft applications (Outlook, Word, Excel, PowerPoint and Internet Explorer) or similar software.
• Should type accurately at reasonable speed.
• Demonstrated verbal and written communication skills.
• Must be analytical, detail oriented, organized.
• Able to meet deadlines and handle multiple priorities and work in a team environment.
• Able to follow detailed verbal and written directions.
• Must be able to push/lift 30 pounds, use a step stool for pulling and retrieving boxes from filing cabinets and shelving units, bend and stretch.
• Must be able to work flexible hours including overtime, holidays, weekends and evenings as needed or assigned.

Qualifications

• High School Diploma or G.E.D., or equivalent work experience.
• Minimum 2 to 3 years of experience in record management related operations.
• Should have 1 to 2 years of experience, working with debit and credit entries.
• Demonstrated proficiency with personal computers in a networked environment and familiarity with Microsoft applications (Outlook, Word, Excel, PowerPoint and Internet Explorer) or similar software.
• Should type accurately at reasonable speed.
• Demonstrated verbal and written communication skills.
• Must be analytical, detail oriented, organized.
• Able to meet deadlines and handle multiple priorities and work in a team environment.
• Able to follow detailed verbal and written directions.
• Must be able to push/lift 30 pounds, use a step stool for pulling and retrieving boxes from filing cabinets and shelving units, bend and stretch.
• Must be able to work flexible hours including overtime, holidays, weekends and evenings as needed or assigned.

Skills

• Proficiency with personal computers in a networked environment and familiarity with Microsoft applications (Outlook, Word, Excel, PowerPoint and Internet Explorer) or similar software.
• Ability to type accurately at reasonable speed.
• Verbal and written communication skills.
• Analytical, detail-oriented, organized.
• Ability to meet deadlines and handle multiple priorities and work in a team environment.
• Ability to follow detailed verbal and written directions.
• Ability to push/lift 30 pounds, use a step stool for pulling and retrieving boxes from filing cabinets and shelving units, bend and stretch.

Benefits

• Bank of Hawaii is an Equal Opportunity Employer.
• The bank is committed to providing a safe and secure workplace free from discrimination and harassment.
• The bank is committed to complying with all applicable laws and regulations regarding fair banking, anti-money laundering, and other legal requirements.
• The bank is dedicated to delivering exceptional customer experiences and fostering a culture of inclusion and diversity.

Pay

Compensation is commensurate with experience.

Schedule

Flexible schedule to accommodate business needs.