Records Clerk 2

About the role

The position assists customers in facilitating the recording process by reading, understanding, and communicating document requirements. It involves entering document information using specialized software and working with office staff to complete the recording process.

Responsibilities

• Review all incoming documents to ensure compliance with Indiana Code.
• Scan documents into specialized land records management software to create a permanent record.
• Interpret document information and transcribe data using recording software to create a searchable index.
• Audit information entered into the land records system and correct errors to ensure accuracy.
• Ensure documents are returned to submitters in a timely manner.
• Research and retrieve recorded documents using software applications, microfilm, and other sources as needed.
• Collect and process fees for recordings and copies.
• Maintain and balance the cash drawer.
• Provide professional and courteous assistance to customers in person, by phone, and email.
• Maintain confidentiality of information.

Requirements

• High school diploma or equivalent.
• Two (2) years’ work experience in an office environment or front-facing customer service role.
• One (1) year’s experience in computer operation/data entry.
• Capable of learning current recording standards and maintaining detailed quality work.
• Proficiency with Windows Operating System and Microsoft Office.
• Outstanding people skills with a pleasant and professional demeanor.
• Effective written and oral communication skills.
• Ability to multi-task without making mistakes.
• Ability to collect payments, make change, and balance tenders.
• Typing speed of at least 45 wpm with accuracy.
• Ability to take direction well.