Recertification Specialist-Affordable

About the role

The Recertification Specialist will conduct Annual and Interim Recertifications of Affordable Housing residents to determine continued occupancy as required by affordable program regulations and RPM policies, under the supervision of the Compliance Manager. The incumbent also performs clerical and administrative tasks related to RPM housing programs.

Responsibilities

• Travel to RPM affordable housing sites and prepare and process Annual and Interim Recertifications, including preparing notices and scheduling interviews to meet with residents.
• Facilitate renewal and recertification process for affordable residents.
• Calculate retroactive rent while conforming to all applicable guidelines.
• Assist with resident outreach as needed and work directly with residents to gather and organize necessary documentation.
• Determine verifications needed to accurately evaluate residents’ continued eligibility.
• Collect necessary documentation from residents, employers, and other organizations and process verifications.
• Conduct all job-related duties in compliance with HUD, LIHTC, other housing contract guidelines, equal housing opportunity laws, and RPM best practices.
• Track and implement renewal schedules for each portfolio, ensuring compliance with the 120-day recertification period.
• Maintain complete, accurate, and timely records in the property management software.
• Follow LIHTC, HUD, HOME, Section 8, and all required program guidelines.
• Ensure flexibility in resident relations, considering resident needs for scheduling and completion of documentation.
• Calculate annual income, determine eligibility, and calculate resident rents and total payments in accordance with related regulations; determine income allowances and deductions; and provide residents with relevant documentation.
• Ensure files are maintained properly, kept secure, and confidential.
• Bring non-compliance issues to the attention of supervisor and initiate corrective action.

Requirements

• At least 2 years of experience with HUD Section 8, LIHTC, and/or other affordable housing programs.
• COS, TCS, or BOS designation.
• Proven experience with affordable housing programs such as HUD, Section 8, Tax Credit.
• Ability to maintain a courteous and professional demeanor at all times.
• Excellent verbal and written communication skills.

Qualifications

Physical Requirements

• May be required to sit or stand for extended periods of time.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds.
• Must be able to operate a computer, keyboard, mouse, and other office equipment.

Work Environment

This is a hybrid role, requiring the associate to work in one of our corporate or regional offices 4 days per week. The office is an open setting which may include bright lights, constant noises, and distractions.

Benefits

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for all full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).

Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver’s license is preferred; candidates without a license will be provided a liability waiver.