Receptionist - Utica GYN

Responsibilities

• Oversees waiting area, coordinates patient movement, and reports problems or irregularities.
• Greets patients in a polite, prompt, and helpful manner; provides necessary instructions or directions.
• Informs appropriate department or staff of patient arrivals.
• Performs outpatient registration duties, accurately capturing and entering patient information.
• Schedules follow-up appointments, records additions or cancellations, and updates the provider appointment system.
• Enters add-ons, no-shows, and cancellations to reflect accurate patient appointment status.
• Prepares medical records for provider staff use.
• Reconciles charge capture sheets with patient visit schedules to ensure processing for each visit.
• Answers telephones, takes accurate messages, and relays them to nurses or providers.
• Provides coverage to other clinics as needed.
• Attends required meetings.
• Assembles patient charts for next-day visits and updates patient profiles.
• Schedules physician referrals, outpatient appointments, and admissions as requested.
• Participates in daily huddles to review schedules, assign follow-up tasks, and discuss no-shows or same-day cancellations.
• Performs other duties as assigned.