Receptionist - Omak Optometry

Summary

Courteously and professionally greets, instructs, directs and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides outstanding customer service in all interactions.

Essential Functions

• Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit.
• Congnates with providers and support staff for efficient patient flow.
• Schedules, cancels and reschedules appointments.
• Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
• Answers telephone, and provides outstanding customer service for every encounter.
• Operates general office equipment.
• Verifies accurate billing, demographic, and insurance information at every encounter.
• Accurately codes new insurance using available resources.
• Obtains or initiates required waivers for non-covered services.
• Contacts referring office as needed.
• Collections co-pays and payments on accounts and provides receipts.
• Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
• Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).

Qualifications

• Ability to communicate effectively in English, verbally and in writing.
• Typing skills at least 35 wpm.
• Basic computer skills.
• High school diploma or equivalent (GED).
• One-year work experience in medical office setting.
• Medical terminology desirable.

Physical/Sensory Demands

• Walking - Frequent
• Sitting/Standing - Frequent
• Reaching: Shoulder Height - Occasional
• Reaching: Above shoulder height - Occasional
• Reaching: Below shoulder height - Continuous
• Climbing - Occasional
• Pulling/Pushing: 25 pounds or less - Occasional
• Pulling/Pushing: 25 pounds to 50 pounds - Occasional
• Pulling/Pushing: Over 50 pounds - Occasional
• Lifting: 25 pounds or less - Occasional
• Lifting: 25 pounds to 50 pounds - Occasional
• Lifting: Over 50 pounds - Occasional
• Carrying: 25 pounds or less - Occasional
• Carrying: 25 pounds to 50 pounds - Occasional
• Carrying: Over 50 pounds - Occasional
• Crawling/Kneeling - Occasional
• Bending/Stooping/Crouching - Occasional
• Twisting/Turning - Occasional
• Repetitive Movement - Frequent

Job Classification

• FLSA: Non-Exempt
• Hourly/Salary: Hourly

Physical Exposures

• Unprotected Heights - No
• Heat - No
• Cold - No
• Mechanical Hazards - No
• Hazardous Substances - Yes
• Blood Borne Pathogens Exposure Potential - Yes
• Lighting - No
• Noise - No
• Ionizing/Non-Ionizing Radiation - No
• Infectious Diseases - Yes