Optometric Assistant/Receptionist

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Primary Purpose

Perform duties as the assistant to the Optometrist and perform duties as the receptionist in a variety of duties in promoting quality eye-care services.

Essential Duties

Optometric Assistant

• Answers general questions pertaining to optometry.
• Performs preliminary vision screening on all patients.
• Frame adjustments and repairs.
• Dispenses and educates patients on glasses and contact lens wear.
• Schedules patient appointments and external referrals.
• Makes all external referral and proper documents.
• Fills all orders for spectacles and contact lens orders.
• Processes patient payments transactions and receipts.
• Processes and balances daily payments transactions for accounting department when needed.
• Maintains a clean work environment and waiting room area.
• Maintains equipment/instruments are in proper working order.
• Conducts oneself in a professional manner with all staff and patients.
• Operates Retinal fundus Camera.

Receptionist

• Greets patients, treating all with equal respect and courtesy.
• Maintain professional customer service toward patient as well as with staff.
• Prepares new patient chart, enters patient information via Centricity, generates encounter forms and recalls.
• Confirms all daily appointments; calling patients prior to appointment and contacting all no-shows.
• Accurately registers patient insurance, sliding scale, eligibility, etc.
• Educates patient about all vision benefits for various insurance carriers.
• Schedules all appointments according to office guidelines.
• Creates all doctors' schedule and daily templates.
• Maintains and regulates smooth daily patient flow for providers.
• Processes all client payment transactions and keeps appropriate documentation of all payments (cash, checks and credit card transactions).
• Processes and balances all daily payments transactions for accounting department.
• Accurately and efficiently enters all patient data into Centricity for insurance processing.
• Verifies that all current insurance benefits and eligibility requirements are up to date and complete.
• Checks in all glasses from labs and calls all patients for pick-ups.
• Dispenses all glasses on patient pick-ups.
• Aids and educates patients with frame selection, adjustments, and repairs.
• Takes all necessary measurements for the processing of ophthalmic appliances.
• Edicates patients with various optical products and technologies.
• Prepares monthly vendor statements for accounting department.
• Maintains confidentiality at all times.
• Clean and maintains the reception and waiting room area.

Education

Minimum Qualification Requirements:

• A high school diploma or GED equivalent is required.
• Secondary education is preferred.

Experience:

• One to two years of experience as a receptionist or customer service representative in a hospitality, office or healthcare setting is required.
• Optical experience is preferred.

Skills/Knowledge:

• Knowledge of ICD-CPT coding is preferred.