DENTAL/OPTOMETRIC RECEPTIONIST

About the role

Assist patients to effectively utilize dental services and perform a variety of general clerical duties. Handle all billing activities of the department.

Responsibilities

• Greet clients and answer phones courteously for the clinic.
• Direct clients to appropriate services as needed.
• Explain NEMS' system and clinic services to new clients.
• Direct and escort clients to assigned operatories.
• Handle schedules/appointments for patients and clinic providers.
• Keep track of DentiCal or insurance authorization and schedule appointment accordingly.
• Handle dental records: filing appropriate information in dental charts and in NextGen system, file X-rays, request charts from Medical Department as needed, prep charts and superbills for scheduled clients.
• Obtain Denti-Cal / Medi-Cal stickers from clients.
• Verify Denti-Cal eligibility.
• Handle cash register, check client’s balance and obtain payment from responsible party.
• Prepare and audit charge and receipt summary at the end of the day make corrections to data entry if needed.
• Handle daily clerical duties: typing, filing, office supplies, receiving and sorting mail, etc.
• Handle/process/file all type of billing in the department, including Medi-Cal / Denti-Cal, Medicare, and private insurance.
• Perform other job duties as required by manager/supervisor.

Qualifications

• Minimum high school degree and at least 2 years of similar work experience.
• Prior training and experience in dental insurance billing is preferred.
• Knowledge of dental terminology and ability to read radiographs to facilitate insurance billing is highly preferred.
• Ability to handle computer data entry (EPIC).
• Language: Must be able to fluently speak, read and write English. Fluent Chinese speaker (Cantonese and Mandarin) required. Fluent in other languages are an asset.

Benefits

NEMS BENEFITS: Competitive benefits, including free medical, dental and vision insurance for employee, spouse and/or children; and company contribution to 401(k).