Dental Receptionist

About the role

The Dental Receptionist operates as part of the team with other clinic support staff and healthcare providers. The Receptionist performs a variety of clerical, reception, and administrative or secretarial tasks.

Responsibilities

• Answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients, and maintains and updates patient demographic data.
• Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
• Checks in, registers and schedules patients in the practice management system. Maintains appointment schedule and follows office scheduling policies.
• Maintains appointment schedule and follows office scheduling policies. Verifies and updates all demographic information in the electronic record at each patient visit.
• Auxiliaries with insurance eligibility verification. Verifies income for sliding fee patients and assists in the completion of the sliding fee application as delegated.
• Receives patient payments, answers or appropriately refers billing questions, and maintain appropriate records of all financial transactions.
• Prepares daily bank deposit, reconcile receipts (including cash, checks and bankcard transactions) assuring accuracy and timeliness of the deposit and ensuring security under cash management and accounting practices.
• Orders interpreter and transportation services and interfaces with other outside organizations regarding patient services.
• Filts, retrieves charts from storage and logs chart movements with accuracy and timeliness to prevent loss of records and ensure confidentiality of patient information.
• Maintains work area and reception lobby in neat and orderly manner. Maintains adequate inventory of office supplies and clinical forms.
• Performs maintenance and troubleshoot operations of office equipment and machines, to include calculators, copiers, fax, printers, etc.
• Auxiliaries with other departments when called upon.

Requirements

• High school graduate or equivalent.
• Preferred: Graduate of an accredited Office Skills Certification Program or related field.
• Preferred: Graduate of an accredited Dental Administrative Assistant Certification program or related field.
• Customer service related experience working with the general public (1 year).
• Clerical, reception, dental assisting, administrative or secretarial experience (1 year); or a combination of equivalent education and work experience.
• Preferred: Working with insurance/billing in a healthcare setting/insurance organization.
• Experience in a multiple provider dental practice.
• Digital imaging familiarity.
• Healthcare information systems, such as electronic health record and practice management systems experience.
• Working with low income, multi-ethnic populations.

Qualifications

• Reads, speaks, understands and writes proficiently in English.
• Works independently and is self-directed.
• Works effectively in team environment.
• Organizes, prioritizes, and coordinates multiple activities and tasks.
• Works with initiative, energy and effectiveness in a fast-paced environment.
• Produces work in high quantity and quality.
• Solves problems with creativity and ingenuity.
• Remains calm and effective in high pressure and emergency situations.
• Uses multi-line telephones and other office machines.
• Proficient in the use of Microsoft Office applications; Word, Excel and Outlook.

Skills

• Knowledge of dental terminology.

Benefits

Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more!

Pay

Commensurate with experience.

Schedule

N/A