Receptionist/Office Clerk

Basic Function

Under direct supervision of the Administrative Assistant to the Chief Executive Officer (CEO), the Receptionist performs a variety of clerical and front-desk support functions. This position serves as the first point of contact for visitors and callers, providing accurate information and direction, operating the telephone system, and facilitating the efficient flow of incoming and outgoing communication.

Reporting Relationship

Reports To: Administrative Assistant to the Chief Executive Officer
Supervises (Position Title): None

Principal Duties/Responsibilities

• Courteously greets visitors and callers, maintaining an awareness of their needs and ensuring a professional and welcoming environment
• Provides accurate responses to routine inquiries and general information, referring more complex matters to appropriate staff as needed
• Operates the agency’s telephone system, screens incoming calls, and promptly routes calls to appropriate personnel
• Typing, formatting, and proofreading reports, letters, and routine correspondence as assigned, ensuring accuracy and professionalism
• Sorts, distributes, and routes incoming mail and correspondence in a timely manner
• Organizes and maintains files, folders, and other administrative records in accordance with agency procedures
• Maintains and updates agency directories, phone lists, visitor sign-in sheets, and related administrative logs
• Upholds strict confidentiality of all information processed or accessed in the course of duties
• Maintains professional business attire and a neat, clean appearance consistent with agency standards
• Meets established attendance requirements and adheres to scheduled work hours, beginning and ending work on time
• Establishes and maintains courteous, professional, and effective working relationships with employees at all levels, clients, vendors, and representatives of external organizations
• Affords assistance with daily office opening procedures, including preparing shared spaces and setting up coffee and light refreshments for staff and visitors

Specifications

• Education: High school diploma or GED
• Experience: Minimum of one (1) year of experience in a receptionist, administrative support, or customer service role required
• Setting: Experience in a nonprofit, healthcare, or behavioral health setting preferred

Skills, Knowledge, And Abilities

• Strong verbal and written communication skills
• Ability to interact professionally, respectfully, and courteously with diverse individuals
• Proficiency with standard office equipment and computer applications, including word processing, email, and telephone systems
• Strong organizational skills, attention to detail, and willingness to learn added skills and responsibilities
• Ability to prioritize tasks, manage time effectively, be proactive, and flexible in a professional environment
• Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive information
• Ability to understand and follow office safety-security practices
• Ability to work with minimum supervision

Full-Time Role

• Compensation: $23.00 - $25.00
• Benefits: Paid vacation, Paid Sick Time, 12 Paid Holidays, Medical, Dental, Vision, 403(b) Plan, Life Insurance, Long-term & short-term disability, Employee assistance program (EAP), Family medical leave, Tuition reimbursement

Environmental Conditions

The noise level in the work environment is usually moderate; work is performed in an office.