Clerk / Receptionist

Employer heading Clerk / Receptionist Band 2 Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion. With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, we’re in the top five providers of specialised health services in the country. As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups. Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team. Job Overview This is an exciting opportunity to work as part of a small friendly team undertaking receptionist and administrative duties in the Wheelchair and Prosthetic Services based at the DSC building on the Freeman site. We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy but rewarding environment. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone, ensuring a high quality of customer care is always delivered. Behind our front-facing reception role there are various general admin tasks associated with the services such as referral processing and data input. No two days are the same in this small and friendly team. Interview Date 12 November 2026You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy NO AGENCIES PLEASE Main duties of the job You will be responsible for the reception of patients and visitors to the department. This includes arriving patients for their appointments and working with clinical staff to achieve patient satisfaction. To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner always to ensure patients are satisfied with the service provided by the Reception Team and to ensure the Trust is portrayed in a positive manner. Your regular duties in this role will be dealing with telephone, face-to-face and electronic enquiries, booking and/or amending patient appointments and contacting patients to provide information. You will be responsible for undertaking a wide range of duties and the provision of general support to the multidisciplinary team. Duties will involve working in both the Administration and Reception areas of the department. Working for our organisation As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you. With around 2 million contacts with patients every year, we deliver care from: Royal Victoria Infirmary (RVI)Freeman HospitalNewcastle Dental HospitalCramlington Manor WalksUrgent treatment centresNewcastle Fertility CentreNorthern Centre for Cancer Care, North CumbriaNorthern Genetics Service These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. We also have offices at Regent Point in Gosforth and community sites. Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’. For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust Detailed Job Description And Main Responsibilities To provide and maintain an efficient and reliable appointments service to patients attending all DSC clinics.Deals with all telephone enquires promptly and efficiently. Person specification Qualifications & Education Essential criteria GCSE / NVQ 2 standard of education or equivalent Desirable criteria ECDL Knowledge & Experience Essential criteria Knowledge of NHS Desirable criteria Working knowledge of outpatient reception area and NHS medical recordsKnowledge of medical terminologyPrevious administration and clerical experience Skills & Abilities Essential criteria Keyboard, data entry skillsGood organisational skillsExcellent communications skills, pleasant and helpful manner Desirable criteria Ability to multi task in a busy environment Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process. Important note on completion of reference section of Application Form All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed. Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay. Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful. Employer certification / accreditation badges Applicant requirements The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Documents to download JD & PS (PDF, 129.3KB)Newcastle Staff Benefits (PDF, 274.4KB)Behaviour and Civility Charter (PDF, 93.8KB) Apply online now Further details / informal visits contact Name Judith Wilson Job title Office Administrator Email address Judith.wilson3@nhs.net Telephone number 0191 2131186