Receptionist/Facilities Assistant

About the role

The Receptionist/Facilities Assistant is the face of the workplace and a key representative of both Macro and the client. This is a highly visible role within a professional consultancy environment, where presentation, discretion, and attention to detail are essential. You will be responsible for delivering a consistently high standard of front-of-house service, supporting staff and visitors, and ensuring that the reception and meeting environments reflect the professionalism of a blue-chip organisation. The role works closely with Facilities Operations.

Key Responsibilities

• Front of House & Client Experience
• Act as the primary point of contact for visitors, guests, and staff, delivering a polished and professional first impression.
• Manage day-to-day front-of-house operations to ensure a seamless visitor and client experience.
• Build effective working relationships with client stakeholders and internal teams.
• Reception & Communications
• Manage reception and switchboard services, handling enquiries confidently and professionally.
• Ensure messages and requests are accurately captured and followed up in a timely manner.
• Workplace & Meeting Room Support
• Cook up meeting room bookings, access, and hospitality requirements.
• Support corporate meetings and events, ensuring spaces are prepared to a high standard.
• Work closely with the Facilities team to ensure reception and meeting areas are maintained, presentable, and fully operational.
• Administrative & Operational Support
• Provide general administrative support related to workplace operations, including access cards, IDs, and staff requests.
• Maintain accurate records, logs, and documentation in line with Macro procedures.
• Support onboarding and off-boarding activities in coordination with the HR and Operations teams.
• Maintain reception SOPs, systems, and shared documentation.
• Security, Access & Compliance
• Support day-to-day access control processes for staff, visitors, and contractors.
• Maintain accurate access records and support monitoring systems in line with site requirements.
• Escalate any issues that may impact safety, service delivery, or the client’s reputation.
• Finance & Support Services
• Aid with basic financial administration, such as petty cash handling, in line with Macro and client controls.
• Liaise with internal support teams and approved suppliers as required.

About You

The ideal candidate will have:

• Essential: Exceptionally well presented, professional, and confident in a front-facing role.
• Strong service mindset with pride in delivering high standards.
• Reliable, organised, and comfortable working in a structured corporate environment.
• Clear communication skills in English.
• Competent in Microsoft Outlook, Excel, and standard office systems.

Desirable: Experience in front of house, hospitality, corporate services, or facilities support. Exposure to professional services or blue-chip office environments. Genuine ambition to develop a long-term career within Facilities Management. Corporate Workplace Operations. Continuous Improvement mindset.

Diversity Statement

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally. Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.