Receptionist/Office Assistant

• Answers phone calls, answering questions, routing and directing calls as appropriate.
• Greets all customers courteously, determines their needs, and directs them to the proper person and/or department.
• Provides a variety of customer service-related tasks, such as balance inquiries, stop payment requests, check orders, account to account transfers, check encoding, address changes, debit card replacement and reprint requests, Reg E disputes, etc.
• Assists teller area as needed, e.g., verifying money buys/sells, drawer recounts, coin machine assists/balancing, filling ATM, and other light teller tasks.
• Affords assistance to loan administration assistant with various light duties, such as making copies, filing/imaging, fielding incoming loan clients, and other loan tasks.

Maintains a thorough knowledge and understanding of compliance and regulatory issues relating to customer service areas (e.g., Bank Secrecy Act, Regulations CC, E, DD, P, etc.), applying these regulations appropriately in daily operations.

Maintains a thorough understanding of security procedures.

Ensures a neat and orderly work area, securing and disposing of cash, negotiables, and confidential records properly.

Demonstrates proficiency in providing exemplary customer service both in person and by telephone.

Actively listens to customers and maintains a friendly, positive, and professional attitude.

Resolves difficult situations with tact and diplomacy, looking for creative ways to make customers feel appreciated and special.