Receptionist Donor Services

Position Summary

Under the direction of the Donor Services Manager, supports the Donor Services department by performing the following operational and clerical duties.

Total Rewards Package

Compensation
The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications.

Benefits

Benefits
Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others.

Responsibilities

• Demonstrates our core values:
• Safety
• Integrity
• Service
• Stewardship
• Teamwork
• Answers incoming phone calls and transfers to appropriate department.
• Performs fixed site/mobile registration.
• Performs pre-registration for all collection types. Obtains clearance when needed and enters all orders into the computer.
• Contacts hospitals, physician's office, and donors (patients) to ensure smooth transactions for Physician Orders.
• Schedules donor appointments.
• Enters data from and scans various Donor Services forms.
• Supports supply chain and inventory processes of Donor Services.
• Aids with SOP/controlled document insertion/removal.
• Oversees post donation area including restocking of supplies and donor after-care.
• Performs bag prep and unit care.
• Performs other duties as assigned.

Qualifications

• Education:
• High School Diploma or general education degree (GED) required.
• Experience:
• Administrative and/or receptionist work experience preferred.
• Knowledge, Skills And Abilities:
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to speak effectively with donors, volunteers and employees of organization utilizing instructive or persuasive skills.
• Ability to do basic addition, subtraction, multiplication and division.
• Ability to apply common sense understanding to carry out simple instructions.
• Ability to deal with standardized situations.
• Evening, weekend, Holiday work, and travel may be required.
• Reliable transportation is required.
• This person must have the ability to work independently with minimum supervision; multi-task; work with confidential information.
• This person must possess a professional demeanor and projection of appropriate professional image; and excellent phone and customer service skills.
• Tools and Technology:
• Computer skills required.
• Required Must have working knowledge of regulatory (BBCS) and/or required Microsoft products, including Word, Excel, Outlook.
• Required Ability to maintain simple databases.