Client & Donor Coordinator

What You Will Do

• Coordinate semen analyses, genetic tests and blood tests from start to finish: locate the right clinic near the donor, schedule the analysis, track results to completion, and assist our Medical Director in translating the reports
• Relationship management with fertility clinics and banks in addition to logistics, relay thaw protocols, and keep each clinic’s specific rules and requirements current and accurate
• Support growth of clinic network
• Run introductions across the board: client to donor, client to clinic, and donor to clinic
• Prepare and send donor contracts, complete donor background checks, and manage the steps that have to clear before an introduction goes out
• Keep every client checklist accurate and moving, including testing timelines, quarantine windows, and the medical milestones that gate the process
• Enter and maintain data across Airtable, Google Sheets, and the Client Preference Tracker
• Support monthly catalog prep with a final accuracy and compatibility pass before catalogs go out
• Own client offboarding from start to finish, including checklist sign-off and all outbound communications
• Catch errors before they reach clients, donors, or clinics and flag them immediately
• Pitch in across the team wherever things need support, not just within your defined lane
• Document what you learn and help us build better processes as we grow

Qualifications

• Exceptional attention to detail. This is the single most important quality we are hiring for.
• 1 to 3 years of experience in coordination, operations, administration, or a customer-facing role
• Highly organized and self-directed with a track record of managing multiple tasks reliably
• Strong written communication, professional and warm in equal measure
• Comfortable working independently in a fully remote environment
• Quick to learn new tools and work across multiple platforms at once
• Nice to Have: Experience in a startup or small team environment where you had to figure things out as you went, Familiarity with Airtable, Slack, Canva, or Google Drive, Background in customer service, community management, or a client-facing coordination role, Background in a fertility clinic, andrology or embryology lab, or another reproductive health setting. If you have worked around semen analysis or genetic testing before, you will feel right at home here.

Compensation and Benefits

• This role starts part-time and converts to full-time after a successful 90-day trial period. The compensation range below reflects the full-time annual salary. During the part-time period, hours are paid proportionally at the equivalent rate.
• Base salary: $60,000 to $75,000 annually, based on experience
• 401(k)
• Paid time off
• Paid company holidays
• Fully remote with occasional in-person events a few times per year