Client Coordinator

Overview

The Client Coordinator is responsible for managing the recruitment, hiring, staffing, and scheduling of caregivers who meet the client's needs. They collaborate with operations and executive leadership for performance management of field caregivers as needed. This role requires flexibility and collaboration with the healthcare team.

Pay & Benefits

Pay: $23 - $24/HR + Quarterly Incentive Eligibility
Benefits: Health, Dental, Vision Insurance, 401(k) Savings Plan with Employer Matching, Employee Stock Purchase Plan, Company-Paid Life Insurance, Paid Holidays, Paid Vacation Days, Paid Sick Days

Essential Job Functions

• Assume responsibility in coordinating care to assigned clients, supporting a goal-directed care plan from admission to discharge.
• Conduct and document client contacts by phone or visit every six months to evaluate compliance with the plan of care and assess client satisfaction.
• Develop and implement home care clients' written plan of care based on the on-site visit.
• Review and reassess client's plan of care during on-site visits and update the plan every 12 months or whenever significant changes are identified.
• Maintain awareness of field caregivers' abilities and limitations.
• Demonstrate thorough knowledge and adherence to company policies and procedures.
• Utilize staff effectively when assigning cases.
• Identify and solve problems, using initiative and good judgment to make quality decisions.
• Evaluate staff performance through visits in the field, ongoing reviews of documentation, client records, and personnel files.
• Maintain excellent rapport with clients and field caregivers, promoting harmonious interpersonal relationships.
• Assist in developing and implementing regular in-service training for all staff to improve client care and safety practices.
• Train new home care staff members.
• Coordinate staffing needs according to branch location guidelines.
• Coordinate work schedules by allocating employees in shifts and positions.
• Coordinate shift back-fill activities in case of staff tardiness or absences.
• Be the primary point of contact with client families regarding staffing schedules.
• Assist with rotating on-call duties for weekdays and weekends as needed.
• Complete home care intakes after regular office hours, when necessary.
• Provide detailed information about agency operations and procedures to clients during the intake/interview process.
• Participate in location recruiting activities for all staff, including identifying, scheduling, and interviewing potential candidates.
• Assume responsibility as the supervisor of direct care services.

Requirements

• High school diploma or GED
• Able to work after hours on-call schedule
• Proficient in Microsoft Office and typing skills
• Prior agency staffing or recruiting experience (6 months preferred)
• One year previous office work experience (plus)
• Healthcare experience (plus)
• Bilingual (plus)

Preferences

• Bachelor’s Degree

Other Skills/Abilities

• Adhere to confidentiality standards and professional boundaries
• Comfortable working with families with limited resources
• Calm and professional in stressful situations
• Multi-tasking
• Attention to detail
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills
• Quick-thinking and astute decision-making

Physical Requirements

• Must be able to speak, write, read, and understand English
• Occasional lifting, carrying, pushing, and pulling of up to 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Sit and climb stairs
• Visual and hearing acuity
• Appropriate response to physical and mental emergencies in the home or during transport

Environment

• Office environment with occasional field visits during agency operating hours
• Wide variety of environments involving exposure to allergens and other conditions

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.