Client service rep
About the role
We are seeking an experienced Client Service Representative to join our team at VCA Miller- Robertson Animal Hospitals. Our mission is to prioritize your pet’s health and provide excellent service, exceeding each pet owner’s expectations.
Responsibilities
- Greeting visitors and answering telephones
- Guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
- Managing medical records, charts, reports and correspondence
- Ensuring the facility is neat and clean at all times—both inside and outside
Requirements
The ideal candidate will have a strong background in customer service and a passion for animals. Excellent communication skills, both verbal and written, are essential. Proficiency in Microsoft Office applications is also required.
Qualifications
Experience in a veterinary setting is preferred but not required. A high school diploma or equivalent is required, along with a valid driver’s license and reliable transportation.
Skills
Strong interpersonal and communication skills, ability to handle multiple tasks simultaneously, attention to detail, and a positive attitude are crucial. Proficiency in Microsoft Office is required.
Benefits
We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!
Pay
Competitive compensation is offered based on experience and qualifications.
Schedule
Flexible schedule to accommodate the needs of the practice and the client base.