Receptionist

About the role

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. Founded in 2011, World is one of the fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

This Receptionist role is seated alongside our Chief Executive Officer's leadership team, offering high visibility and requiring a blend of professionalism, energy, and a genuine commitment to helping build our brand as a highly regarded leader in insurance brokerage.

Responsibilities

• Serve as the first point of contact for World’s Corporate Headquarters, establishing the "first impression" of our organization by directing, receiving, and distributing a high volume of incoming calls (50+ daily) into our main telephone number.
• Distribute critical information via the agency management system.
• Manage inventory of all office supplies and place approved orders for replenishment as needed.
• Perform general administrative duties as assigned.
• Receive, process, and distribute physical and electronic mail.
• Assist in processing for Commercial Lines and Personal Lines departments.
• Meet and greet visitors, including employees, new colleagues, executives, and clients.

Requirements

• Related work experience with customer service responsibilities.
• Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook) and Adobe.
• Excellent verbal communication skills.
• Ability to multi-task in a fast-paced and deadline-driven environment.
• High level of professionalism and a positive service attitude.
• Ability to handle sensitive information with integrity and confidentiality.
• Strong attention to detail and excellent organizational skills.
• Exceptional customer service skills, both over the phone and in person, with customers and internal departments.
• Flexible, friendly, outgoing team player with a sense of urgency and problem-solving skills.