Receptionist

About the Role

We are seeking an energetic, positive, and engaging receptionist to be the face of our early childhood campus, including the child development center and mental health services. You will provide administrative support to promote the physical, social, cognitive, and emotional well-being of the children we serve through holistic daily programs designed to enhance healthy age-appropriate development.

Responsibilities

Campus Support

• Perform front office duties: reception, phones, and granting visitors/staff access to the site.
• Answer the main switchboard and respond to visitors.
• Maintain comfort and safety of the lobby/waiting area.
• Follow COVID procedures regarding online check-in and temperature checks.
• Ensure parents follow COVID safety protocols at drop-off and pick-up.
• Ask visitors to sign in to the appropriate log (visitor and specialized therapists).
• Order office and classroom supplies and assist staff with clerical duties as needed.
• Process all incoming faxes, scanned documents, etc., and disseminate appropriately.
• Assist with metering, mailing outgoing mail, and distributing incoming mail; maintain mail/copy rooms.
• Enter HelpDesk tickets as needed for maintenance of the building.

Child Development Center Support

• Complete daily attendance checks and report in ProCare.
• Perform additional data entry and communication regarding facilities management.
• Provide assistance with breaks or room coverage as needed.
• Support the Business Office in processing fee collections.
• Maintain all records pertaining to attendance, meal counts, and others as delegated by the Director.
• Assist with planning events, such as Teacher Recognition Week and March Madness.
• Collect Parent satisfaction surveys (10) using paper surveys and enter results in Survey Monkey.

Mental Health Services Support

• Contact new referrals for therapy to schedule initial assessments, send consent forms through DocuSign, and assist with maintaining up-to-date records in Electronic Health Records.
• Provide clinicians with weekly Data Quality reports and support timely adjustments of health records.
• Conduct regular calls with clients on the waitlist to inform them of their status.
• Support clinical staff with necessary communication to clients.

Requirements

• High school diploma or GED.
• At least one year of administrative experience.
• Familiarity with MS Word, Excel, and Outlook.
• Knowledge of the Spanish language is helpful.
• Valid driver’s license with at least 3 years of driving experience and a clean driving record.

All potential job candidates must pass a drug screening test and an extensive background check.