Receptionist

About the Role

Join a legacy of care at Cancer Care Northwest, the Inland Northwest's premier cancer center with over 50 years of experience in diagnosing, treating, and healing cancer and blood-related diseases. We offer comprehensive, innovative, and compassionate integrated care throughout each patient's journey. This position is responsible for greeting patients and visitors in a prompt, courteous, and professional manner, ensuring all appropriate forms are complete and accurate, and serving as a liaison between patients and medical staff.

Responsibilities

• Greet patients and visitors into the clinic in a prompt, courteous, and professional manner.
• Obtain all appropriate forms as required and ensure they are complete and signed according to company guidelines.
• Obtain and update demographic and insurance information in the systems.
• Collect copies of patient's insurance cards and current driver's license for files.
• Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit based on financial counselor-provided information.
• Perform end-of-day financial close-out and ensure all collections are accounted for and balanced with the deposit report.
• Maintain lobby and coffee area in a neat and orderly manner.
• Identify no-shows and forward for patient notification process.
• Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Follow policies and procedures to contribute to the efficiency of the front office.
• Cover for other front office functions as requested.
• Prepare correspondence, memos, forms, and other typing as requested by supervisor.
• Perform all other duties/responsibilities as necessary or assigned.

Requirements

• High School Diploma or General Education Degree.
• Minimum three (3) years of customer service experience in an office setting.
• Previous medical office experience is preferred.

Physical Demands

• Regularly: sit, grasp, reach, talk, and hear.
• Occasionally: stand, bend, stoop/crouch, walk, lift up to 30 pounds, pull/push up to 30 pounds, and carry up to 30 pounds.
• Vision: clearly see up to 5 feet with or without corrective lenses.

Work Environment

While performing the essential duties of this job, the employee will not be exposed to extreme noise, heat, cold, workplace hazards, atmospheric dust/fumes/vapors/mists, pathogens, or toxic chemicals.

Pay

$18.38 - $25.73 per hour, depending on experience.

Benefits

For detailed benefit information, visit https://careers.usoncology.com/benefits.