Receptionist

About the Role

The primary purpose of this position is to greet and assist visitors, residents, callers, and provide exemplary customer service at all times. As directed by your supervisor, perform administrative and business office support functions efficiently and in accordance with established procedures.

Responsibilities

• Greet visitors, residents, and vendors in a courteous and professional manner.
• Identify visitors and direct them to the appropriate location.
• Process and record visitor information as defined by the facility.
• Answer incoming telephone calls; determine the nature of the call and direct the caller to the appropriate individual or department.
• Operate paging and telephone systems as required.
• Respond to requests from within the community; identify and locate appropriate personnel.
• Maintain an accurate master file/list of staff, emergency phone numbers, key personnel, etc.
• Maintain and update the resident roster.
• Adhere to HIPAA privacy laws and regulations.
• Assist with the processing and organization of admissions paperwork.
• Exercise discretion in releasing information to maintain confidentiality and privacy.
• Identify security concerns and notify the supervisor or proper authorities.
• Effectively communicate facility policies and procedures to visitors, staff, and vendors.
• Perform various duties such as word processing, copying, filing, sorting mail, and ordering repairs through Maintenance Connection.
• Complete deposit slips and account for cash received.
• Provide support for other business functions that may include marketing, information, and tours.
• Maintain a work environment that is clean and presents a professional image.
• Document and resolve concerns from residents and/or family members or relay them to the appropriate staff.
• Respond to resident and family member inquiries and resolve issues or direct them to the Business Office Manager or Executive Director as appropriate.
• Conduct small monetary transactions for stamps, meals, fax, copies, etc.
• Work with the Director of Resident Care Service to ensure new residents are oriented to the facility.
• Perform other essential duties as assigned.

Requirements

• Be able to make independent decisions and follow instructions.
• Deal tactfully with personnel, prospects, residents, family members, visitors, government agencies/personnel, and the public.
• Capable of working with ill, disabled, elderly, and emotionally upset people within the facility.
• Communicate effectively in a manner sufficient for supervisors, team members, prospects, residents, and families.
• Knowledge/proficiency in Microsoft Office Suite.
• Demonstrate effective oral and written communication skills.
• Possess leadership ability and willingness to work harmoniously with and supervise other personnel and departments.
• Knowledge of state rules, regulations, and laws applicable to residential care facilities.
• Receive criminal clearance and other required screening prior to employment with the facility.
• Obtain required health screening and TB clearance.
• Provide documentation proving at least 18 years of age.
• Hold First Aid training certification.

Qualifications

• Must meet all applicable state and federal requirements for this position.
• A high school diploma or GED.
• Prefer one year of experience in a clerical position or successful completion of a secretarial science program from an accredited school/college.
• Experience with MS Word/Excel, email, and other computer skills.

Working Conditions and Physical Demands

• Tasks may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.
• Prolonged periods of sitting at a desk and working on a computer and telephone.
• Must be able to lift 15 pounds at times.
• Alternating between standing and sitting.

Cognitive Requirements:

• Executes tasks independently.
• Ability to express yourself clearly and effectively.
• General computer literacy.

Environmental Requirements:

• Exposure to ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.

Supervisory Responsibility

This position does not have any direct reports or supervisory requirements.

Platinum Service®

Platinum Service® is characterized by a high level of responsiveness delivered in a competent, timely, and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.