RECEPTIONIST

About the Company

GEO provides complementary, turnkey solutions for numerous government partners worldwide across a spectrum of diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to the post-release reintegration and supervision of individuals in the community, GEO offers fully diversified, cost-effective services that deliver enhanced quality and improved outcomes.

We believe that work is more than a place you go to every day. It is about being inspired and motivated to achieve extraordinary things. At GEO, we believe in the three pillars of employee wellbeing: physical, emotional, and financial.

Responsibilities

• Operates the facility telephone system to direct incoming calls and place outgoing calls.
• Greets vendors, customers, job applicants, and other visitors; arranges for transportation services when needed.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about the organization and provides callers with address, directions, and other information.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Updates appointment calendars as needed.
• Receives, sorts, and routes mail; maintains and routes publications.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Orders, receives, and maintains office supplies.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Performs other duties as assigned.

Requirements

• High school diploma or general education degree (GED) and one (1) to three (3) months related experience and/or training; or equivalent combination of education and experience.
• Pleasant demeanor, ability to multi-task, and provide superior customer service.
• Ability to speak Spanish is preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.
• Ability to perform basic mathematical equations.
• Ability to apply common sense understanding to carry out detailed written or oral instructions; ability to deal with problems involving a few concrete variables in standardized situations.
• Experience in office procedures and related clerical duties preferred.
• Ability to provide effective customer service by responding promptly to customer needs, services, and inquiries.
• Ability to maintain confidentiality.
• Ability to listen to others without interrupting and keeping emotions under control.
• Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; and respond well to questions.
• Ability to treat people with respect.
• Ability to keep commitments; work with integrity and ethically; and uphold organizational values.
• Ability to follow policies and procedures; complete administrative tasks correctly and on time; and support the organization's goals and values.
• Ability to adapt to changes in the work environment; manage competing demands and adapt to frequent changes, delays, or unexpected events.
• Must be consistent at work and on time and ensure work responsibilities are covered when absent.
• Must follow instructions and respond accordingly to management direction.
• Ability to work with computers and the necessary software typically used by the department.

Benefits

• Paid Time Off
• Paid Holidays
• 401(k) Matching
• Health Insurance
• Vision Insurance
• Life Insurance
• Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Reduced Tuition Rates
• Disability Insurance
• Employee Assistance Program
• Pet Insurance
• Dental Insurance
• Paid Training
• Flexible Spending Account