Receptionist

Reports to: Client Services Leadership

About The Role

As our Receptionist, you are the first point of contact and the ultimate brand ambassador. You don’t just answer phones; you curate a 5-star guest experience. Whether you’re greeting a high-level executive, managing a global switchboard, or ensuring our conference rooms are "camera-ready," you are the glue that holds our professional environment together. We are looking for a high-energy, polished professional who thrives on variety and takes pride in being the "go-to" person for both guests and employees.

Responsibilities

• Master of First Impressions: Greet all visitors with warmth, manage the digital guest log, and ensure security protocols (NDAs) are followed seamlessly.
• Communication Hub: Expertly route global calls and handle sensitive inquiries with absolute discretion and a "business-first" attitude.
• Access Control: Act as the gatekeeper for facility security, issuing badges and managing access cards with meticulous detail.
• Operational Ninja: Cross-trained in Mail Services, Hospitality, and Facilities Support to keep the office running at peak performance.
• Event & Meeting Support: From ordering top-tier catering to setting up high-tech conference rooms, ensure every meeting goes off without a hitch.
• Workspace Curator: Keep the reception, barista, and pantry areas looking pristine and fully stocked.

Requirements

• Education: High School Diploma or equivalent required.
• Experience: 1–3 years of professional experience (Reception, Concierge, or High-end Retail/Hospitality strongly preferred).
• Physical Agility: Comfortable walking, standing, and occasionally lifting up to 40 lbs.
• Reliability: Punctual and ready to own your assigned work hours.

Qualifications

• Customer-Obsessed: Driven by client satisfaction with a "no task is too small" mentality.
• Natural Professional: Polished appearance, excellent English communication skills, and the ability to stay calm under pressure.
• Tech-Savvy: Comfortable with multi-line phone systems, PC/Mac environments, MS Office, and modern office tech (scanners/copiers).
• Detail-Oriented: Notice and address small details like a dying plant in the lobby, a low toner alert, or an unreturned visitor badge.

Benefits

• Career Growth: Opportunity to learn new skills or use a variety of them, uncovering other career opportunities.
• Learning & Development: Promote a work culture of learning to develop professionally.
• Recognition Programs: Available for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, and Entertainment Discounts.

Pay

Pay Range: $23 - $25 USD per hour.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.