Receptionist

About the Role

The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. This position maintains a professional image of the company by offering prompt, courteous, and efficient service. As a cross-trained team player, the receptionist may assist in other SPS service areas such as mail/shipping operations, hospitality, and general office/facilities work based on operational needs.

Responsibilities

• Provides 5-star customer service to all employees and visitors (in all forms of communication).
• Answers incoming telephone calls and routes callers to the person who can best assist them.
• Ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation’s Nondisclosure Agreement (NDA).
• Logs visitors into the registration system.
• Activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge.
• Issues facility access cards to employees.
• Answers and properly routes global calls, some confidential in nature, using the company-wide switchboard.
• Handles calls expeditiously, professionally, and in a businesslike manner while maintaining a high standard of customer service.
• Prioritizes calls and escalates customer service issues to the proper chain of command.
• Ensures the company phone and speed dial lists are current.
• Trains a back-up and provides guidance on policies and procedures.
• Notifies employees upon receipt of inbound deliveries or directs deliveries to the Mail Room as appropriate.
• Provides light administrative support such as scheduling meeting rooms, ordering catering, and assisting other teams with tasks (e.g., envelope labels, compiling manuals).
• Follows up on loaned access cards to ensure all are returned and contacts Security if a card is not returned by the end of the day.
• Builds professional relationships with customers and other teams.
• Maintains the reception area in a neat and orderly fashion, including visitor reading materials.
• Services and replenishes the barista, pantry, conference, kitchen, or meeting areas.
• Performs meeting room and conference room set-ups.
• Monitors office supply levels on the floor and replenishes or orders supplies as needed.
• Assists with copy/print orders and monitors copy/print equipment functionality.
• Maintains professionalism and composure when interacting with all callers/visitors.
• Determines additional support needed for handling sensitive inquiries in person or on the phone.
• Provides back-office coverage as needed.
• Proactively seeks out additional work during downtime.

Requirements

• High School Diploma (or equivalent) required.
• 1-3 years of prior work experience; strong preference for previous administrative/reception/concierge professional experience.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal English communication skills.
• Strong task-driven personality focused on customer satisfaction.
• Ability to multi-task and prioritize tasks, assignments, and customer needs.
• Current knowledge or ability to learn computer-based systems such as multi-phone line systems, PC/Mac systems, MS Office, multifunctional devices (copiers/scanners), fax/mail machines, and other devices used in SPS service areas.
• Required to maintain a professional appearance and attitude and adhere to all policies and procedures.

Physical Demands

• Fine and/or gross motor skills, including the ability to grasp, lift, and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to lift or move 40 lbs. or greater frequently.

Pay

Pay Range: $23 - $25 USD per hour.

Benefits

• Career Growth: Opportunity to learn new skills that may lead to other career opportunities.
• Learning & Development: Promotes a work culture of continuous learning.
• Recognition Programs: Available for all levels of employees.
• Paid Time Off: Full-time employees receive a minimum of 80 hours/calendar year; part-time/temporary employees receive a minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure.
• Bonuses: Available for employee and client referrals for current employees.
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, and Entertainment Discounts.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. We help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.