Receptionist

Looking for meaningful part-time work? As our receptionist, you’ll help maintain a welcoming, organized environment for individuals seeking employment support, making a difference with every interaction. Join ServiceSource, a champion for people with disabilities, and explore new opportunities with an organization that drives innovation, embraces change, and strengthens communities.

About the role

This part-time role answers and directs incoming calls while providing general administrative and clerical support aligned with the ServiceSource mission. Responsibilities include record tracking and review, document processing and system uploads, maintaining visitor status, coordinating vendor access, email correspondence, and managing incoming and outgoing mail.

Responsibilities

• Operate the switchboard by receiving incoming calls, routing them to appropriate personnel, and providing general organizational information as needed.
• Receive and monitor visitors by welcoming on-site guests, determining the nature of their business, notifying appropriate staff, and discouraging unauthorized entry.
• Process, receive, sort, and route incoming mail and faxes; forward communications to appropriate personnel.
• Maintain and replenish office and kitchen supplies, including placing and tracking supply orders.
• Provide administrative support to staff, including updating Excel spreadsheets and Word documents with attention to detail, and performing clerical tasks such as sorting, copying, and proofreading.
• Support the planning and execution of onsite and offsite company events by assisting with logistics, coordination, and preparation activities.
• Maintain continuous front desk coverage or ensure appropriate backup, adhering to established receptionist protocols and maintaining strict confidentiality.
• Secure and transport guest registry and staff sign-in logs to the designated meeting location in the event of an emergency.
• Provide administrative support using the Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Organize and maintain filing systems, correspondence, and records with accuracy and efficiency.
• Perform other duties as assigned in support of daily office operations.

Requirements

• High school diploma or General Educational Development (GED), required.
• 1-2 years receptionist experience preferred.
• Valid North Carolina driver license, per state law, and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR).

Skills

• Ability to work with people internally and externally at all levels of an organization.
• Excellent oral/verbal communication skills.
• Detail-oriented and able to carry out work with the highest levels of accuracy.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand and walk.
• May occasionally lift or move office products and supplies, up to 40 pounds.
• Specific vision abilities required include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• The noise level in the work environment is usually quiet.

Benefits

For benefit-eligible employees, ServiceSource offers:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company-paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan with a dollar-for-dollar company match up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program with benefits increasing based on tenure.