Receptionist

About the company

Williams Lea by RRD is a global business support services company with over 200 years of experience delivering world-class business solutions. Specializing in skilled administrative support, document production, presentation design, and marketing and communications services, RRD serves leading companies worldwide, particularly within legal, financial, and professional services industries. With a presence in North America, the UK, Europe, and Asia Pacific, RRD employs thousands of people globally to help clients operate more efficiently and effectively.

About the role

The Receptionist serves as the front-of-house specialist responsible for creating a professional and welcoming experience for employees, clients, and visitors. This role delivers white-glove service through expert management of reception operations, including phone, digital, and in-person interactions, within a corporate financial services environment.

Responsibilities

• Maintain front desk coverage as the primary reception specialist and first point of contact for employees, clients, and visitors.
• Manage visitor check-in, badge issuance, access procedures, inquiries, and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Coordinate conference suite reservations and meeting logistics, ensuring reception and meeting spaces remain client-ready at all times.
• Create positive first and lasting impressions through exceptional customer service, professionalism, and attention to detail.
• Prioritize daily reception activities, manage competing requests, and provide administrative support for operational needs and special projects.
• Troubleshoot routine workplace or equipment issues, escalating as appropriate, while adhering to company and client policies.
• Partner with onsite teams, clients, and vendors to deliver seamless service, communicate and escalate issues as needed, and foster a collaborative environment.
• Demonstrate professionalism, cultural awareness, and a solutions-focused approach while handling confidential information with discretion, security, and compliance.
• Continuously enhance the reception experience by creating a welcoming and positive first impression.

Requirements

• High school diploma or equivalent required.
• 1+ years of reception, office administration, or hospitality experience within a corporate environment; financial services experience preferred.
• Strong customer service, communication, and interpersonal skills, with a professional demeanor and hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining professionalism and composure.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to work independently and collaboratively with diverse stakeholders.

Pay

The salary range for this role is $20.53 - $28.70 per hour. Starting pay is determined based on factors including education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. Roles typically follow step progressions to a target rate or set increments over time. Total compensation may also include overtime, shift differential, call-in, and/or stand-by pay.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance and other voluntary supplemental insurance coverages
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer/partner discounts

Schedule

Monday through Friday, 8:00 am - 5:00 pm.