Receptionist

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions, and professional services firms. We provide integrated operational platforms, automation, and advisory services that enable clients to modernize operating models, reduce cost, and accelerate growth.

About the role

As the Receptionist, you will be the welcoming face and voice of our organization. As the first point of contact for clients, visitors, and employees, you will play a crucial role in creating a positive and professional impression. This position offers an opportunity to contribute to the overall success of our company through excellent communication and organizational skills.

This role reports to the Lead Receptionist or the Client Relations Manager.

Responsibilities

• Meet and greet all incoming visitors and clients as they arrive. Offer refreshments to visitors where appropriate and ensure they are comfortable.
• Answer all inquiries from visitors or employees that cross the desk.
• Enter all visitor lists received through email and meeting room system and input into building visitor system.
• Direct visitors or clients to appropriate contact.
• Coordinate with the lobby desk for all firm functions to ensure a smooth visitor entry to the building.
• Answer and direct all phone calls, including internal hotlines. Assist with urgent requests such as guest wireless, mother’s room codes, etc.
• Send welcome packages including directions to the office and support locations for internal visitors.
• Escort visitors to meeting rooms or host locations. Provide tours where applicable.
• Assist with coat check, luggage, arranging taxis, etc.
• Conduct daily audit of temporary badges. Enter required data into the tracker for temporary badge distribution. Follow up on non-returned badges.
• Review and adhere to Opensity Solutions and client policies and procedures, including outlined safety regulations. Note that client policies and processes will generally supersede Opensity Solutions.

Requirements

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality, and/or Event Planning preferred.
• Strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment).
• Able to stand for extended periods of time.
• Works well in a fast-paced environment.
• Good listening and professional demeanor.
• Able to navigate clients of every professional level.
• Maintain an elevated level of professional appearance and demeanor.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand, or sit for an extended period of time.

Skills

• Client-first mentality.
• Demonstrates accuracy and attention to detail.
• Detail-oriented with the ability to multitask and work in a fast-paced, high-energy environment where priorities are constantly changing.
• Solid decision-making skills within the scope of the position.
• Ability to meet deadlines and work under pressure.
• Excellent verbal and written communication skills.
• Actively listen and identify both spoken and unspoken needs.
• Ability to use technology.
• Prioritizing, flexibility, adaptability.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Pay

Up to $20.45 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience, and qualifications.

Schedule

Monday – Friday | 8:30 AM – 5:30 PM | 1-hour lunch break

Location: Tampa, FL 33607