Receptionist

We are seeking a friendly, professional, and highly organized Receptionist to be the welcoming face of our escrow office. This role is essential in creating a positive first impression for clients, vendors, and visitors while providing reliable administrative support to ensure smooth daily operations.

Location: Mansfield, TX (fully in-person).

Responsibilities

• Greet and assist clients, visitors, and vendors with a professional and welcoming demeanor
• Answer and route multi-line phone calls efficiently and accurately
• Open new escrow orders and support basic transaction intake processes
• Process escrow funds and ensure receipts are distributed appropriately
• Maintain organized electronic files by uploading and categorizing documents
• Manage incoming and outgoing mail, including FedEx and courier packages
• Support daily banking preparation for the branch following established procedures
• Keep the lobby and conference rooms neat, organized, and client-ready
• Provide general administrative support including emails, letters, and correspondence
• Assist with special projects and team initiatives as needed

Requirements

• Strong communication and interpersonal skills
• Professional, friendly, and customer-focused attitude
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic proficiency in Microsoft Office (Word, Outlook, Excel)
• Experience with Qualia and/or RamQuest preferred
• Dependability, punctuality, and a strong work ethic
• Ability to learn and follow established procedures and compliance guidelines

Schedule

Monday–Friday, 8:30 AM – 5:00 PM CST.

Benefits

• Comprehensive medical, prescription, dental, and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance (company-paid premium)
• Voluntary supplemental life insurance for employees, spouses, and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 company-paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking, and vanpool in several markets