Receptionist

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation’s leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

About the role

The receptionist position will be responsible for answering all incoming calls, directing calls to appropriate associates, and greeting visitors. This role supports badge requests, including paperwork and printing/assembling badges, and assists HR and other account teammates with administrative duties such as developing PowerPoint presentations and tracking KPI metrics. The receptionist maintains a clean and neat appearance of the lobby, coordinates work requests, and communicates with the EMCOR Maintenance Team or vendors to resolve issues.

Responsibilities

• Handle incoming calls, greet visitors, and support badge requests.
• Ensure lobby areas maintain a clean and neat appearance.
• Support the EMCOR Account Team with administrative tasks, including building presentations, tracking metrics, organizing and maintaining SharePoint files, and other required documentation.
• Coordinate work requests with the EMCOR Maintenance Team and/or vendors to ensure completion, using EMCOR Via (including Corrigo).
• Conduct audits, escort vendors, manage breakrooms, and support shipping and receiving duties.
• Provide operational training on various EMCOR technology platforms (e.g., ISNet, Interplay, KPA Flex, Corrigo, iValua).
• Manage conference room requests and help resolve any issues.
• Support the EMCOR account team with vendor scorecards and participate in vendor QBRs.
• Assist with customer and/or account team catering events and any other duties identified by EMCOR Account Leadership.
• Perform any other duties assigned by management, with potential overnight travel.

Requirements

• High School Diploma or GED.
• 2-3 years of proven experience providing excellent customer service in a receptionist role.
• Proficiency in MS Office Suite (including PowerPoint, Excel, and Word) and Outlook.
• Experience with a Computer Maintenance Management System (CMMS) is a plus.
• Excellent written and verbal communication skills in English for interfacing with client personnel.
• Strong organizational and multitasking skills.
• Positive, energetic, and professional personal presentation.

Physical Demands

• Frequent office deskwork, requiring sitting, using a phone, and computer.
• Regularly requires extensive walking when performing site audits and physical building checks.
• Occasionally requires climbing, stooping, kneeling, crouching, steps, ladders, and lifting up to 50 pounds.

Work Environment

• Potential mix of office and manufacturing environments with varying noise levels; can be loud.
• Exposure to extreme hot/cold temperatures, dust, oil, and debris.
• Occasional presence on construction projects.
• Required safety equipment may include steel-toe shoes, hearing protection, hardhat or bump cap, and eye protection.
• Potential overnight travel required.

Benefits

• Comprehensive benefits package including medical, dental, and vision coverage.
• Health savings and flexible spending accounts.
• Life insurance and disability coverage.
• 401(k) Savings Plan.
• College Coach and employee assistance program.