Receptionist

Doeren Mayhew is a tax, assurance and advisory firm headquartered in Troy, Michigan with 25 offices across the country and abroad. Founded in 1932, the firm is recognized as the 36th largest CPA firm in the U.S. and is positioned for successful future growth. This role is based in our Birmingham, Alabama office.

About the role

As the first point of contact for clients, visitors and team members, you will play an important role in creating a welcoming experience and keeping the office running smoothly. This position supports day-to-day front desk operations, administrative needs and client service activities across the office.

Responsibilities

• Front Desk Operations
  • Welcome and direct clients, visitors and staff in a courteous and professional manner.
  • Answer and route incoming calls; manage voicemail and general inquiries, including those from clients regarding tax, audit and consulting services.
  • Maintain a clean and organized reception area, reflecting the firm’s commitment to professionalism.
• Administrative Assistance
  • Schedule firm-wide meetings and support team events by ordering food and refreshments, setting up and cleaning up event spaces.
  • Maintain a clean, organized and well-stocked office kitchen and common areas.
  • Prepare and distribute internal communications, client correspondence and appointment reminders.
  • Manage all incoming and outgoing mail and courier services.
  • Assist with document management, filing, scanning and basic reporting as needed.
  • Assist with data integrity and administrative tax processing projects across the firm.
  • Order office supplies and coordinate facility maintenance requests.
• Client Service Support
  • Assist with client intake, including gathering basic information and directing clients to the appropriate staff member.
  • Support the accounting team with administrative tasks related to client engagements, such as organizing tax documents, audit files and engagement letters.
  • Maintain confidentiality of sensitive client and firm information at all times.
• Team Collaboration
  • Communicate effectively with staff at all levels to support office operations and client service.
  • Provide general support to accounting, tax, audit and administrative teams as needed.
  • Participate in team meetings and contribute to process improvement discussions.

Requirements

• High school diploma or equivalent required; associate degree or higher preferred.
• Previous experience in a receptionist, administrative assistant or office support role, ideally in a professional services or accounting environment.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel and Outlook); experience with accounting software or document management systems is a plus.
• Ability to handle confidential information with discretion.
• Professional, service-oriented approach, adaptability and willingness to learn new systems and processes.

Preferred Skills

• Experience with data entry and office management tools.
• Familiarity with basic accounting terminology and client service standards.
• Customer service orientation and problem-solving skills.

Schedule

• Full-time, onsite position.
• Standard office hours; occasional overtime may be required during peak periods (e.g., tax season).