Receptionist

Complete Care at Nazareth is a respected pillar of the Stoughton, WI community, dedicated to improving the lives we touch through high-quality healthcare and extraordinary compassion.

About the role

As our Receptionist, you will be the welcoming face of our facility and play an essential role in creating a positive experience for residents, families, visitors, and staff. We're looking for a dependable, professional, and compassionate individual to join our administrative team. This part-time role works Tuesdays, Thursdays, and Fridays—no weekends.

Responsibilities

• Operate the telephone switchboard by answering, screening, and forwarding calls, taking accurate messages, and providing information as needed.
• Welcome residents, families, visitors, vendors, and staff with professionalism and courtesy.
• Direct or escort visitors to their destination within the facility.
• Assist residents, family members, employees, and guests with questions and requests.
• Perform general administrative duties, including data entry, filing, copying, and word processing.
• Maintain facility security by monitoring visitor access, sign-in logs, and surveillance systems.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Maintain confidential records and filing systems.
• Report resident concerns or unusual situations to the Administrator promptly.
• Monitor office and reception supply inventory and place orders as needed.
• Maintain the reception area in a clean, organized, and professional manner.
• Ensure proper use and care of office equipment and supplies.
• Perform other administrative duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous receptionist, administrative, or customer service experience preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Professional appearance and positive attitude.
• Ability to remain calm, courteous, and resourceful in a fast-paced environment.
• Experience in healthcare or long-term care is a plus.

Physical Requirements

• Ability to move throughout the facility during the workday.
• Ability to communicate clearly in English, both verbally and in writing.
• Ability to work independently while maintaining professionalism and confidentiality.
• Ability to lift, push, pull, or carry up to 25 pounds and occasionally up to 50 pounds.
• Ability to assist during emergency situations, including resident evacuation if necessary.

Benefits

• Supportive, family-oriented culture that values respect, compassion, and teamwork.
• Meaningful work as the first point of contact for residents, families, and visitors.
• Career growth opportunities with a respected healthcare organization.
• Competitive pay and opportunities for professional development.