Receptionist

Key Responsibilities

• Welcome and assist clients, guests, and visiting attorneys and staff, ensuring a professional and positive first impression.
• Answer a multi-line telephone system in a courteous and professional manner; route calls and messages promptly to the appropriate attorney or staff member and respond to routine inquiries.
• Cooking and serving catering orders for meetings and events, accommodating a variety of dietary needs.
• Prepare, set up, and break down conference rooms, including arranging beverages, food, supplies, and room configurations for meetings and events.
• Provide backup support by coordinating audiovisual and technology needs with the Information Technology department for meetings and events.
• Maintain inventory of pantry, visitor office, and conference room supplies, including coffee, tea, milk, beverages, and general office supplies.
• Provide backup telephone coverage for other firm offices, as needed.
• Cooking and serving catering orders for meetings and events, accommodating a variety of dietary needs.
• Coordinate visitor office and conference room assignments for employees visiting the Boston office and assist with new employee onboarding and departure logistics, as needed.
• Arrange local transportation for clients, guests, attorneys, and staff, as needed.
• Issue temporary building access credentials to attorneys and staff, coordinate access to firm space, and maintain the Temporary Badge Log.
• Distribute parking validation tickets to clients and guests and maintain associated records.
• Assist with event preparation and cleanup while maintaining marketing and hospitality supplies, ensuring adequate inventory levels and proactively communicating replenishment needs.
• Retrieve, sort, document, and distribute incoming mail daily, including researching and resolving unidentified mail.
• Process invoices and expense reimbursements through Emburse.
• Maintain a professional, organized, and welcoming reception area, including the seating area, floral arrangements, and reading materials.
• Provide overflow and backup administrative support to the ARC Support team in the Boston office, as needed.

Qualifications

• High school diploma or equivalent required.
• Minimum of one (1) year of receptionist experience in a law firm, professional services firm, or other client-facing environment.
• Proficiency with Microsoft Office Suite and Windows operating systems.
• Ability to work effectively with attorneys, clients, and staff at all levels of the organization with professionalism, tact, and diplomacy.
• Ability to work independently while exercising sound judgment and initiative.
• Strong general administrative and clerical skills.
• Proficiency in operating standard office equipment.
• Excellent organizational, planning, and time management skills.
• Demonstrated ability to handle confidential and sensitive information with the highest level of discretion.
• Strong problem-solving and critical-thinking skills.
• Ability to prioritize competing responsibilities and manage multiple tasks simultaneously.
• Demonstrated reliability, dependability, and a strong work ethic.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced environment while maintaining exceptional attention to detail.
• Commitment to delivering outstanding internal and external client service.
• Flexibility to work additional hours, as needed.

Pay

The anticipated base salary for this position is $50,000 to $58,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job.

Benefits

To learn more about benefits, please visit this link.