Receptionist

About the role

A part-time receptionist position focused on delivering exceptional customer service to the public, residents, visitors, and other stakeholders.

Responsibilities

• Operate telephone switchboard to answer, screen, and forward calls; provide information and take messages.
• Greet all visitors entering the facility and direct or escort them to their destination.
• Assist residents, family members, employees, and other visitors as needed.
• Perform general administrative tasks such as word processing and data entry.
• Maintain security by following procedures and controlling access (e.g., monitor logbook and surveillance footage).
• Maintain the general filing system and file all correspondences appropriately.
• Receive and sort daily mail, deliveries, and courier packages.
• Report any issues or concerns with residents to the Administrator.
• Perform other duties as assigned.

Requirements

• High-school diploma or equivalent (minimum requirement).
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task, prioritize, and work under pressure.
• Professional appearance and demeanor.
• Resourceful, tactful, and proactive in handling issues that may arise.

Physical Demands

• Must be able to move intermittently throughout the workday.
• Must be able to speak and write English clearly and understandably.
• Must be able to cope with mental and emotional stress associated with the position.
• Must function independently, demonstrate flexibility, personal integrity, and work effectively with residents, personnel, and support agencies.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a height of 5 feet and transport such weight a minimum of 50 feet.
• May need to assist in evacuating residents during emergency situations.