Receptionist

About the role

Provides a consistently high level of service and satisfaction to patients and guests. Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently. Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment. Uses computer skills to assist guests, patients, and the healthcare team with appropriate information. Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers. Performs specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and patient experience. Interacts with children who are either patients or family members, in an age-appropriate manner to help them feel at ease in a hospital environment.

Responsibilities

• Understands guests' needs and responds proactively, courteously, professionally, and efficiently.
• Uses excellent telephone etiquette and communicates effectively in English with good diction.
• Keeps up-to-date on hospital and ancillary locations, including associated phone numbers.
• Performs specialty services and duties as requested to support the smooth operation of the entrance/lobby and patient experience.
• Interacts with children in a manner that helps them feel comfortable in a hospital setting.

Requirements

• High School Grad or Equiv
• Basic computer, typing, and fax machine knowledge
• Ability to recognize, pronounce, and find names and telephone/room numbers of patients, personnel, and physicians
• Able to multitask and perform various job responsibilities simultaneously in a highly interactive environment
• Dependable, self-motivated, and adaptable to varying work environments

Qualifications

• Basic Life Support - CPR Cert (BLS)

Skills

• Excellent telephone etiquette
• Basic computer skills
• Ability to recognize and find names and telephone/room numbers
• Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional interpersonal/customer service skills
• Dependable, self-motivated, and adaptable to varying work environments

Benefits

Includes benefits such as medical, dental, vision insurance, life insurance, disability insurance, paid time off, retirement plan, whole person well-being resources, mental health resources and support, pet benefits, and career development opportunities.

Pay

$15.69 - $25.10 per hour

Schedule

PRN (Per Diem) Shifts

Additional Information

N/A

Licenses and Certifications

• Basic Life Support - CPR Cert (BLS)

Physical Requirements

View physical requirements here

Background Screening Requirement

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/. This facility is an equal opportunity employer and complies with federal, state, and local anti-discrimination laws, regulations, and ordinances.