Receptionist - Animal Medical Center of Highland Village

About the role

At Animal Medical Center of Highland Village, our mission is to provide exceptional client service and care. Since 2002, we have been trusted by the community, evidenced by our excellent 4.8-star Google rating. We treat every pet like our own, ensuring the highest standards in Wellness, Advanced Care, and Urgent Services.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for pet health by educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• A competitive hourly rate or salary based on experience and role.
• Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP).
• Competitive compensation, including 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

Benefits

• Discounted veterinary care for your own pets.
• Access to an online discount platform.
• Free 24/7 access to doctors through Teladoc.

Pay

The pay range for this position is $15-$17 per hour based on experience.

Schedule

A flexible schedule, including some weekends and holidays, is required.