Receptionist - Michigan City Animal Hospital

About Us

Michigan City Animal Hospital is a recognized leader in small animal care, proud to maintain AAHA accreditation, reflecting our dedication to the highest standards of veterinary medicine. Our deep connection with the community is evidenced by our excellent 4.8-star Google rating, reflecting the trust and confidence clients place in our care. We seek dedicated professionals who are passionate about providing the best patient outcomes and who want to be part of a collaborative culture where you are valued from day one.

Quality of medicine is at the heart of what we do. We focus exclusively on comprehensive small animal care, allowing you to concentrate your expertise where it matters most. Our connection to a broader support network means you have direct access to internal specialty consultations and educational resources, ensuring you can deliver collaborative, advanced care to every patient.

Join us in Michigan City, Indiana, a welcoming environment where you can establish deep professional roots and build long-lasting relationships within the community. This city deeply values the dedication and high standards of veterinary medicine we provide.

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams so they can focus on the medicine, their patients, and their team culture. Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

Responsibilities

• Be the Director of First Impressions: Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: Educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: Be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Benefits

• Competitive Compensation: A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing: Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP).
• Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth: Support for career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Valuable Perks: Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.