Receptionist - Roscoe Village Animal Hospital

Roscoe Village Animal Hospital is proud to be AAHA Accredited, a distinction that reflects our deep commitment to the highest standards of veterinary excellence and patient care. This dedication is echoed by the community, which has given us an outstanding 4.7-star Google rating. We believe that exceptional medicine begins with an exceptional culture.

About the role

If you are a veterinary professional looking to join a truly collaborative team in a rewarding setting, we offer an environment where you can truly do your best work and contribute meaningfully to the lives of pets and their families. Joining Roscoe Village means plugging into a network that deeply values your professional growth and development. We know that achieving your career goals—whether that means becoming a credentialed technician, moving into a leadership role, or expanding your clinical expertise—takes dedicated support. We have programs designed specifically to help you succeed, supported by ongoing education and mentorship, ensuring you always have the tools necessary to advance your skills and feel valued in your professional journey.

As an AAHA Accredited practice, we hold ourselves to rigorous medical standards that emphasize diagnostics, pain management, and surgical protocols. While practicing exceptional general medicine, you will benefit from access to internal specialty consultations and resources that elevate the level of care you can provide. This collaborative approach ensures expert guidance and comprehensive support, allowing you to focus on high-quality patient outcomes in a facility dedicated to modern veterinary care.

Located in Chicago, IL, Roscoe Village is a highly sought-after, charming neighborhood that combines the friendly atmosphere of a small town with immediate access to big-city amenities. When you aren’t caring for our community's pets, you have access to everything the third-largest city in the country offers—from world-class museums, acclaimed dining, and vibrant cultural districts to beautiful green spaces and the expansive lakefront.

Responsibilities

• Be the Director of First Impressions: Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: Be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Pay

Salary range for this position is $18 - $20 per hour based on experience.

Benefits

• Competitive Compensation: A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing: Comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth: Support for your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Valuable Perks: Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About the organization

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.