Receptionist (3rd Shift)

Essential Responsibilities

• Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
• Greet and assist residents with daily needs.
• Sort inter-office and external mail.
• Aids in coordinating the emergency response system.
• Ensures the safety and cleanliness of assigned areas.
• Performs a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping.
• Maintains the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.
• Displays excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.
• Affords assistance in setting up, taking down, cleaning up, and coordinating activities and events as needed.
• Makes referrals to the Administrator regarding resident concerns and behavior issues.
• Develops and maintains professional and appropriate relationships and rapport with all residents, their families, and employees.
• Gathers and inputs data for facility communication system, maintenance requests and inquiry database.
• Scans and uploads documents into resident clinical chart.
• Assumes all other position-related responsibilities as assigned and campus needs evolve.

Knowledge, Skills & Abilities

• Ability to complete multiple tasks with interruptions.
• Professional phone skills and appearance.
• Effective decision-making skills.
• Ability to effectively coordinate emergency and evacuation situations when necessary.
• Ability to speak clearly and distinctly when making announcements.
• Effective verbal and written communication skills.
• Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
• Computer literate and familiar with Word, Excel, Email, etc.
• Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
• Ability to display a sense of caring, concern, compassion, and dignity for residents.
• Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
• Well organized and attentive to detail.

Education, Training, Experience

• High school graduate or successful completion of GED.
• Previous receptionist experience or training desired, preferably working with the elderly.
• Participates in learning and development opportunities.
• Attends all required training and departmental meetings.