Receptionist

About the role

The Receptionist plays a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests, and vendors. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees, and visitors.

Responsibilities

• Ensures a smooth and seamless employee and guest experience by communicating warmly, clearly, and effectively with employees, guests, vendors, etc.
• Consistently offers professional, friendly, and welcoming interactions.
• Answers and screens all incoming internal calls to handle inquiries whenever appropriate and possible; redirects calls as needed and takes detailed messages when required.
• Greets, assists, and/or directs visitors, vendors, and the general public employing a professional, courteous, and respectful demeanor at all times.
• Manages visitor badges and maintains appropriate visitor records.
• Is actively visible in the reception area and always accessible to the customer via phone or walkie-talkie; provides advance notice to manager and customer for personal time off.
• Provides administrative relief and support for personnel in administration, mail room, and copy/publication.
• Maintains guest registration logs via an electronic guest management system.
• Schedules, organizes, and assists with event and meeting room reservations.
• Reviews all appropriate documents, manuals, and standard operating procedures to be familiar with details of engaging with guests, employees, and visitors.
• Assists with any changes or new information promptly and reliably, following up with the customer to ensure satisfaction.
• Ensures a positive guest/group experience through personal interaction and attendance at functions or other interactions throughout the day; must be flexible to accommodate irregular and/or extended hours.
• Assists with administrative responsibilities, including supply ordering, visual inspection of conference rooms, guest spaces, or supply closets.
• Provides travel assistance, such as calling cabs and communicating arrivals.
• Displays professionalism and a sense of pride in all aspects of duties and responsibilities.
• Understands and adheres to all safety and security protocols.
• Reviews internal work order system and reports service requests through the building work order system; communicates to building management as tenant/landlord liaison.

Requirements

• Minimum of 2 years of reception experience.
• 2 years of experience in face-to-face interaction with customers preferred.
• A pleasant phone voice and excellent verbal and written communication skills.
• Strong organization and attention to detail.
• Ability to work in a fast-paced, high-volume environment.
• Proven computer experience, including proficiency in Outlook, Word, and Excel.
• Positive attitude and comfort providing customer service to a diverse population.

Physical Requirements

• Regularly required to travel from floor to floor and may need to travel outside between buildings in varying outdoor weather conditions.
• May be required to sit or stand for prolonged periods of time.
• Regularly uses hands to operate office machinery, including telephones, computers, fax, and photocopy machines.
• Regularly required to walk, talk, and hear.

Benefits

Cushman & Wakefield provides eligible employees with an opportunity to enroll in a variety of benefit programs, including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work.

Pay

The compensation for this position is $22.48 - $26.45 per hour, depending on factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The company will not pay less than minimum wage for this role.