Receptionist

About the role

The Receptionist plays a vital role in delivering excellent customer service and representing Worcester Community Action Council in a professional and welcoming manner. This position serves as the first point of contact for clients, community members, agency partners, and the general public and directing them appropriately.

Qualifications

• High School Diploma or HiSET equivalent required.
• One to three years of customer service/reception desk experience required.
• Experience assisting people in person preferred.
• Strong communication skills to include listening, speaking, and writing.
• Excellent organizational skills, attention to details, and ability to manage multiple priorities simultaneously.
• Ability to speak and write in English and Spanish or other languages a plus.
• Proficient in Microsoft Office Suite. Ability to learn and operate agency equipment, software, and databases.
• Embraces and promotes diversity, equity, and inclusion initiatives.
• Self-directed, ability to work independently under general guidance.

Other requirements

• Ability to successfully complete a CORI/SORI review.
• The work environment consists of exposure to physical conditions typical of a normal office environment, including frequent operation of a computer, phone, printer, scanner, and copier. The job is performed while sitting, occasional standing, walking, or lifting/carrying deliveries up to 50 pounds. Physical ability to perform the essential job functions with reasonable accommodation.

Pay

$18 - $20 per hour