Real Time Information Center Public Safety Analyst

About the role

The Real Time Information Center (RTIC) is a continuous 24-hour/365-day Information Center assigned to the Anne Arundel County Police Department. This position provides operational support to the RTIC, aiding Patrol and Investigative units by utilizing available technology and information systems to furnish situational awareness to officers as they respond to calls for service and provide investigative support.

Responsibilities

• Maintains situational awareness by monitoring active calls for service and live information sources.
• Communicates with law enforcement professionals via various mediums to convey information related to active incidents or post-incident investigations.
• Operates computer consoles and video wall displays to analyze digital evidence and information from CCTV, community cameras, traffic cameras, and license plate reader cameras.
• Prepares law enforcement bulletins, threat assessment reports, and suspicious activity reports, and processes crime tips.
• Develops leads, associations, and hypotheses based on information gathered in criminal or intelligence investigations.
• Extracts relevant data from news, social media, and other public information sources for law enforcement awareness and intelligence gathering.
• Collects, collates, analyzes, and disseminates criminal justice-related information such as crime series and trends.
• Creates reports including the issuance of crime analysis products.
• Attends training and studies current literature on research methodology, police-related issues, and current law enforcement technology to provide recommendations for improving RTIC procedures.

Requirements

• Graduation from high school or a GED.
• One or more years of experience working in law enforcement operations, public safety analytics, or public safety emergency dispatch.
• A valid non-commercial Class C motor vehicle operator's license.
• NCIC/METERS certification or ability to obtain within six months of hire.

Qualifications

• Considerable experience in law enforcement patrol operations or law enforcement public safety dispatching.
• Experience working in a Real Time Information Center (or Real Time Crime Center, Real Time Operations Center, etc).
• Experience working in an environment requiring multi-tasking and quickly processing information.
• Experience utilizing technology such as video management systems, license plate readers and computer aided dispatch systems.
• Experience using two-way land mobile radio communication systems.
• Experience using law enforcement reporting systems.
• Experience using criminal justice databases.
• Experience producing or interpreting crime or intelligence analysis products.

Skills

• Knowledge of the geography of Anne Arundel County and the location of streets, main highways, and police districts and posts.
• Ability to evaluate emergency information and conditions, utilize good judgment, and respond in a controlled manner to stressful calls for assistance.
• Basic knowledge of police functions and operations, relevant laws, and statutes related to the RTIC.
• Ability to understand and follow complex oral and written instructions.
• Ability to speak clearly and concisely with a well-modulated voice to provide understandable information to police officers, citizens, and other involved agencies.
• Ability to maintain records and perform routine clerical work.
• Ability to operate a computer terminal to enter and retrieve information.
• Ability to understand information received via telephone and police radio from citizens and law enforcement officers in extremely stressful situations.

Benefits

• Medical/Health Insurance Plans: BlueChoice Advantage EPO, BlueChoice Advantage PPO, CIGNA Dental PPO (Buy-Up), CIGNA Dental PPO (CORE), CIGNA Dental HMO (DHMO), Vision Insurance: EyeMed, Employee Life Insurance: Term insurance of $10,000 for employees at no cost.
• Supplemental Benefits: Ability to purchase Supplemental & Dependent Life Insurance, Disability Income Insurance, Pension Plan: Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan, Deferred Compensation Section 457 Plan, Direct Deposit, Credit Union, Holidays: Twelve days provided per calendar year, thirteen in general election year, Annual Leave: Less than 5 years - 13 days, 5 years to less than 10 years - 15 days, 10 years to less than 20 years - 20 days, 20 years or more- 26 days, Some positions will receive additional paid annual leave in lieu of holidays and personal leave, Disability Leave: Accrual at a rate of 15 days a year, Personal Leave: Day, five per calendar year, Leave Sharing, Employee Assistance Program: Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care, Flexible Spending Accounts: Dependent Care Reimbursement, Health Care Reimbursement, Voluntary Benefits: Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction, Universal Life Insurance with Long Term Care Rider, United Legal Benefits 01.

Pay

The salary range for this position as of July 2, 2026 will be: $26.38 - $42.91.

Schedule

This is a continuous 24 hour/365-day operation. Employees may be required to work a flexible schedule at times, which may include any shift, nights, weekends, holidays, overtime, and on-call as needed.